> ## Documentation Index
> Fetch the complete documentation index at: https://docs.campground.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in to Campground: passwords and OTP codes

> How to sign in with email and password or OTP codes — plus password resets, user roles, and how platform access is granted.

Campground gives you a few ways to sign in, so you can choose whatever works best for you. This page covers the sign-in methods available, how to reset your password, what each user role can do, and how access to your organization's platform is determined after you authenticate.

## Signing in

Your organization has its own Campground URL, which looks like `your-slug.campground.fyi`. The slug is chosen by your organization when you sign up, so it varies from one organization to another. If you don't know your URL, reach out to your Campground customer success manager. Go to that URL and you'll land on the login page.

<Tabs>
  <Tab title="Email and password">
    Enter your email address and password, then select **Sign in**.

    This is the default sign-in method. If you haven't set a password yet — for example, if you were invited to sign in via a one-time code — you can set one from your profile settings after signing in with another method.

    <Note>
      Passwords must be at least 6 characters long.
    </Note>
  </Tab>

  <Tab title="One-time code (OTP)">
    On the login page, select **Send a code**. Enter your email address and Campground will send a 6-digit code to your inbox.

    Open the email, copy the code, and enter it on the verification screen. Codes are single-use and expire after a short window.

    Use this method if you'd prefer not to manage a password, or if you're signing in from a shared or unfamiliar device.
  </Tab>
</Tabs>

## Resetting your password

If you've forgotten your password, select **Forgot password?** on the login page. Enter your email address and Campground will send you a reset link.

Click the link in the email to open the password reset page. Enter and confirm your new password, then save it. You'll be signed out automatically after the change and will need to sign in again with your new password.

<Warning>
  Changing your password signs you out of all active sessions. Make sure you remember your new password before confirming the change.
</Warning>

## User roles

Every profile in Campground has one or more roles. Your role determines what you can see and do within the organization.

| Role                 | What they can do                                                                                                                                                         |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Campground admin** | Reserved for Campground staff. Has cross-organization access for support and troubleshooting. This role cannot be assigned by your organization.                         |
| **Admin**            | Full access to all settings, member profiles, programs, forms, applications, emails, tasks, and analytics. Admins manage the organization and its members.               |
| **Sub-admin**        | Scoped administrative access. Sub-admins are granted visibility into specific contacts, programs, or teams, and can perform admin actions only within that scope.        |
| **Member**           | Access to programs they're enrolled in, the member directory, teams, events, content, and their own profile. Members can collaborate but cannot manage the organization. |
| **Applicant**        | Can submit applications and, once accepted, gain access to the platform. Applicants who haven't been accepted yet have limited visibility.                               |

<Note>
  A profile can hold more than one role at the same time. For example, an admin is also a member.
</Note>

## How platform access works

Signing in is only the first step. After authenticating, Campground checks whether you're allowed to access the organization's platform. There are two ways access is granted:

1. **You have an accepted application.** You need an accepted application to at least one program before you can access the platform. An admin must review and accept your application first.
2. **An admin has assigned you to a program directly.** Admins can add a profile to a program without going through an application. No notification is sent — the next time you sign in, you'll see the program and its content right away.

<Note>
  Having the **applicant** role doesn't automatically grant platform access. Access is only unlocked once an application is accepted.
</Note>

If you sign in but see a message saying you don't have access, reach out to your organization's admin to have your application reviewed.