> ## Documentation Index
> Fetch the complete documentation index at: https://docs.campground.fyi/llms.txt
> Use this file to discover all available pages before exploring further.

# Send and schedule emails to members

> Compose bulk emails to your community, target specific groups or programs, schedule for later, and track opens and clicks for every message.

The email tool lets you send a message to any subset of your members — a single group, everyone in a program, or a hand-picked list of individuals. Every email is auto-saved as a draft while you write, so you never lose your work. Once sent, you can track exactly who opened and clicked through your message.

## Composing and sending an email

<Steps>
  <Step title="Open the email composer">
    In your admin dashboard, go to **Emails** and click **Compose**. A blank draft is created immediately and saves automatically as you type.
  </Step>

  <Step title="Write your message">
    Enter a subject line and write the body of your email. The body editor supports Markdown for formatting — headings, bold text, links, and bullet lists are all rendered in the delivered email.
  </Step>

  <Step title="Select recipients">
    Click **Add recipients** to choose who receives the email. You can add recipients by:

    * **Group** — everyone in a specific group
    * **Program or season** — all members in a program cohort
    * **Individual** — search by name and add members one at a time

    You can combine these selections. Duplicate recipients (someone who belongs to multiple selected groups) are sent only one copy.
  </Step>

  <Step title="Send or schedule">
    Click **Send now** to dispatch the email immediately, or click **Schedule** to pick a future date and time. Scheduled emails appear under the **Scheduled** tab and are sent automatically at the time you set.
  </Step>
</Steps>

## Email status lifecycle

| Status  | What it means                                       |
| ------- | --------------------------------------------------- |
| Draft   | Being composed; auto-saves every second             |
| Pending | Queued for sending, or waiting for a scheduled time |
| Sending | Actively being delivered to recipients              |
| Sent    | Successfully delivered to all recipients            |
| Error   | A problem occurred during sending                   |

## Tracking opens and clicks

After an email is sent, open the email from the **Sent** tab to see engagement data. Campground tracks:

| Recipient status | What it means                             |
| ---------------- | ----------------------------------------- |
| Sent             | The email was delivered to this recipient |
| Opened           | The recipient opened the email            |
| Clicked          | The recipient clicked a link in the email |

You can see aggregate counts (total opens, total clicks) at the top of the email detail view, and the per-recipient status in the recipients list below.

## Drafts and scheduling

Emails you have not yet sent are saved automatically and appear under the **Drafts** tab. You can return to any draft and continue editing at any time.

Emails you have scheduled appear under the **Scheduled** tab with the send date and time displayed. You can edit a scheduled email's content, recipients, or send time up until the moment it starts sending.

<Tip>
  Schedule emails in advance to hit members at the right time — for example, a welcome email timed to go out the morning after you close your application window, or a reminder sent a week before an event.
</Tip>

## Tips and common questions

<AccordionGroup>
  <Accordion title="Can I resend an email that was already sent?">
    Yes. Open the sent email and click **Resend**. This creates a new email record with the same subject and body, which you can modify before sending again. The original sent email is not changed.
  </Accordion>

  <Accordion title="What happens if an email hits an error?">
    If a send fails, the email is marked as **Error** and requires manual action. Open the email, review the affected recipients, and use the Resend option to try again. Individual recipient failures do not affect the rest of the batch.
  </Accordion>

  <Accordion title="Can I delete a draft or scheduled email?">
    Yes. From the Drafts or Scheduled tab, open the email and click **Delete**. Deleted emails are soft-deleted and are removed from your email lists but not permanently erased immediately.
  </Accordion>

  <Accordion title="How do I reach only part of a program?">
    Add your program as a recipient, then remove individual members from the recipient list as needed. Alternatively, create a group containing just the members you want to reach, and use that group as your recipient.
  </Accordion>
</AccordionGroup>

<Warning>
  Emails that are currently **Sending** cannot be cancelled. Once the send process begins, all recipients in the queue will receive the message.
</Warning>