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The email tool lets you send a message to any subset of your members — a single group, everyone in a program, or a hand-picked list of individuals. Every email is auto-saved as a draft while you write, so you never lose your work. Campground categorizes each send and, for general updates, applies an unsubscribe footer and honors recipient opt-outs at send time.

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Email categories

Every email you send belongs to one of three categories. The category determines which recipients can be reached and what compliance footers Campground attaches.
Category is required. If you try to send without choosing one, the composer blocks the send and asks you to pick a category.

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Composing and sending an email

1

Open the email composer

In your admin dashboard, go to Emails and click Compose. A blank draft is created immediately and saves automatically as you type.
2

Pick a category

Select Direct correspondence, Program communication, or General update. The category controls recipient limits, whether an unsubscribe link is included, and whether opted-out recipients are skipped — see the table above.
3

Write your message

Enter a subject line and write the body of your email. The body editor supports Markdown for formatting — headings, bold text, links, and bullet lists are all rendered in the delivered email.
4

Select recipients

Click Add recipients to choose who receives the email. You can add recipients by:
  • Group — everyone in a specific group
  • Program or season — all members in a program cohort
  • Individual — search by name and add members one at a time
You can combine these selections. Duplicate recipients (someone who belongs to multiple selected groups) are sent only one copy.
For Direct correspondence, the composer stops you from adding more than 12 recipients. Switch to Program communication or General update if you need to reach a larger group.
5

Review the delivery summary

Before sending a General update, the composer shows a delivery summary: how many recipients are selected, how many will receive the email, and how many opted out. If anyone opted out, click View details to see who. Direct correspondence and program communication do not filter by preferences, so their summary is a selected-recipient count only.
6

Send or schedule

Click Send now to dispatch the email immediately, or click Schedule to pick a future date and time. Scheduled emails appear under the Scheduled tab and are sent automatically at the time you set.

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Announcements require a mailing address

General update emails carry a CAN-SPAM footer with your organization’s mailing address. If you have not set an address, Campground blocks the send and prompts you to add one. Add your mailing address in Settings under Communication mailing address. It appears in the footer of every general update, alongside the unsubscribe link. See Organization settings for details.

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Undo send

After you click Send now, Campground shows an Undo button for 30 seconds. Clicking Undo cancels the send before any email leaves the queue. Once the 30-second window closes, the email dispatches and can no longer be recalled.
Undo is the fastest way to catch a typo, a wrong recipient list, or the wrong category right after sending. If you notice a mistake later, the send is already out.

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Email status lifecycle

Each recipient row in the Sent view also shows a per-recipient chip: Not sent — opted out, Sent, Opened, or Clicked.

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Tracking opens and clicks

After an email is sent, open the email from the Sent tab to see engagement data. Each recipient shows one of these statuses: You can see aggregate counts at the top of the email detail view, and the per-recipient status in the recipients list below.

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Email activity

Open Emails → Activity to see how your organization’s mail is performing across all sends. Activity includes send, open, click, and bounce rates, plus counts of opt-outs and suppressions. The Suppressions card lists addresses that Campground will not send to (hard bounces, spam complaints, and manual blocks). To download every suppressed address, open the card’s ⋯ menu and select Export CSV. The export pages past the on-screen list, so you get the full suppression set even when it is larger than the card shows. Recipients who want announcements again re-subscribe from the preference center.

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Drafts and scheduling

Emails you have not yet sent are saved automatically and appear under the Drafts tab. You can return to any draft and continue editing at any time. Emails you have scheduled appear under the Scheduled tab with the send date and time displayed. You can edit a scheduled email’s content, recipients, or send time up until the moment it starts sending.
The Sent, Scheduled, and Drafts tabs list only mail you composed yourself. Automatic system mail — connection request notifications and application welcome emails — is delivered directly to the recipient and does not appear in these tabs.
Schedule emails in advance to hit members at the right time — for example, a welcome email timed to go out the morning after you close your application window, or a reminder sent a week before an event.

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Tips and common questions

Every general update email includes an unsubscribe link. Clicking it unsubscribes the recipient from announcements and updates immediately, then opens the preference center so they can review or change other optional emails. Signed-in members can also manage preferences from Account settings → Email preferences.
Yes. Open the sent email and click Resend. This creates a new email record with the same subject and body, which you can modify before sending again. The original sent email is not changed.
If a send fails, the email is marked as Error and requires manual action. Open the email, review the affected recipients, and use the Resend option to try again. Individual recipient failures do not affect the rest of the batch.
Yes. From the Drafts or Scheduled tab, open the email and click Delete. Deleted emails are soft-deleted and are removed from your email lists but not permanently erased immediately.
Add your program as a recipient, then remove individual members from the recipient list as needed. Alternatively, create a group containing just the members you want to reach, and use that group as your recipient.
Emails that are currently Sending cannot be cancelled. Once the send process begins, all recipients in the queue will receive the message. Use Undo within 30 seconds of sending if you need to recall a message.