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The email tool lets you send a message to any subset of your members — a single group, everyone in a program, or a hand-picked list of individuals. Every email is auto-saved as a draft while you write, so you never lose your work. Once sent, you can track exactly who opened and clicked through your message.

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Composing and sending an email

1

Open the email composer

In your admin dashboard, go to Emails and click Compose. A blank draft is created immediately and saves automatically as you type.
2

Write your message

Enter a subject line and write the body of your email. The body editor supports Markdown for formatting — headings, bold text, links, and bullet lists are all rendered in the delivered email.
3

Select recipients

Click Add recipients to choose who receives the email. You can add recipients by:
  • Group — everyone in a specific group
  • Program or season — all members in a program cohort
  • Individual — search by name and add members one at a time
You can combine these selections. Duplicate recipients (someone who belongs to multiple selected groups) are sent only one copy.
4

Send or schedule

Click Send now to dispatch the email immediately, or click Schedule to pick a future date and time. Scheduled emails appear under the Scheduled tab and are sent automatically at the time you set.

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Email status lifecycle

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Tracking opens and clicks

After an email is sent, open the email from the Sent tab to see engagement data. Campground tracks: You can see aggregate counts (total opens, total clicks) at the top of the email detail view, and the per-recipient status in the recipients list below.

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Drafts and scheduling

Emails you have not yet sent are saved automatically and appear under the Drafts tab. You can return to any draft and continue editing at any time. Emails you have scheduled appear under the Scheduled tab with the send date and time displayed. You can edit a scheduled email’s content, recipients, or send time up until the moment it starts sending.
Schedule emails in advance to hit members at the right time — for example, a welcome email timed to go out the morning after you close your application window, or a reminder sent a week before an event.

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Tips and common questions

Yes. Open the sent email and click Resend. This creates a new email record with the same subject and body, which you can modify before sending again. The original sent email is not changed.
If a send fails, the email is marked as Error and requires manual action. Open the email, review the affected recipients, and use the Resend option to try again. Individual recipient failures do not affect the rest of the batch.
Yes. From the Drafts or Scheduled tab, open the email and click Delete. Deleted emails are soft-deleted and are removed from your email lists but not permanently erased immediately.
Add your program as a recipient, then remove individual members from the recipient list as needed. Alternatively, create a group containing just the members you want to reach, and use that group as your recipient.
Emails that are currently Sending cannot be cancelled. Once the send process begins, all recipients in the queue will receive the message.